Four required soft skills to make teleworking a useful work model in times of the coronavirus.

08 Apr

Forced by the circumstances, many of our business have been overcome by the sudden emergence of the COVID-19 virus, which has turned (and seems to have done forever) our entire economic system.

The remaining text structure will comply with the following thesis: telework, as a corporate model cannot be sustained within organizations with nineteenth-century structures in which vertical and one-way management plans predominate inside their core. For example,  a business,  that maintains static models where bosses practice micromanagement due  of  distrust.

In this sense, to reveal some acts aimed at effectively developing telework, we have to point out managerial events and activities that affect one type of employment relationship. The coordination and design of the tasks that the company force must continue to carry out as part of their daily duties, and the planification of schedules that teleworkers have to fulfil proposed objectives. Which are the most important soft skills to turn the telework model into an efficient system within your organization?                                                                           

Certain soft skills might be essential to confront the situation of structural changes that have emerged with the crisis of coronavirus. We can highlight four soft skills: adaptation, effective communication, collaboration and trust, also, encouragement of a critical soul.  

In these circumstances of confinement and teleworking, the establishment of rigid tasks, set to be fulfilled within a time limit and by means of strict rules, do not manage to adapt to the reality of this new situation.

It’s important that the employee develop a profile with high capacity of adaptation and flexibility, to assign tasks considering the  objectives to be achieved, it may help to adapt the schedule to his or her specific family and social needs.  In this sense, supporting the reality of our collaborator, the person would then be in a position to negotiate their daily work schedule that suits them best. The fact is that opening a  workspace not intended for that purpose, can cause distraction and difficulties that would directly affect the employee's ability to establish the limits between the personal, family and work.

The social distance and the lack of face-to-face contact with colleagues and bosses often generates a loss of identity of the teleworker to his company, Furthermore, it could potentiate demotivational characteristics due to solitude.  Growing communication skills that allow rapid interaction between members of the community, could become an ideal safe-conduct so that the person doesn’t  feel like their drowning in a confined space. This becomes a relevant issue in the case of workers with reduced living spaces due to their economic level.                                             

Also, a good level of relationship and communication between employees allows the company to involve all members of its community and keep them aligned within a specific Business Continuity Strategy. In this sense, identifying the perfect internal audience would allow the company to share the chosen response to face the crisis, and in turn, ensure that employees understand how they can contribute to their business. 

Interpersonal intelligence or collaboration intelligence and trust are one of the most essential skills for the coming professional world.  Interpersonal intelligence could help us connect with others so that, through cooperation, collaboration, shared objectives are achieved, and the vision that the administration and management has proposed is embodied. Therefore, trust allows for the development of leadership, influence, and collaboration skills (with the right dose of empathy as a basis), which will favour teamwork

These transformations that employees must face, makes them live with uncertainty and insecurity. This situation of chaos can easily stir negative emotions (stress, anguish, or fear of change), which can be a difficulty when the employee has to handle the challenges of this process of digitization. Therefore, emotional intelligence will be one of the keys to identify and understand these emotions correctly, be capable of connecting with ourselves and  access the source of our own subjectivity, Thus, making us aware of all those emotions that affect us negatively. Consequently, the employees would have the ability to face changes from a more realistic position, equipped with the tools to make better decisions